We act as your day-to-day IT operations partner: incidents, requests, monitoring, patching and Microsoft 365 administration under a written agreement.
Service desk
Logged tickets with priority, owner and status tracking.
Monitoring
Alerts on servers and critical services before users notice failure.
Device standards
Consistent builds for new starters; leaver access removed promptly.
Reporting
Monthly ticket trends and practical improvement suggestions.
Typical requests we handle
- Password resets, MFA lockouts and shared mailbox access
- Outlook, Teams and OneDrive sync issues
- New laptop setup and handover checklists
- Printer, scanner and meeting-room AV faults
- Backup alert triage and vendor coordination
Who this suits
SMEs without a full internal IT team, businesses outgrowing ad-hoc break/fix, and organisations with one internal IT person who needs overflow during leave or projects. Works alongside security and onsite work when needed.
- Week 1 — Discovery
Asset list, critical apps, contacts and escalation paths.
- Week 2 — Agreement
Scope, response targets and how to log tickets.
- Ongoing — Operate
Desk, patching, monitoring and monthly review.
