Challenge
Patching was irregular and former staff accounts remained active in clinical admin systems.
Approach
- Deployed monitoring agents with alerting to the Bexton IT service desk.
- Scheduled maintenance windows around clinic hours.
- Automated leaver checklist across Microsoft 365 and practice software.
- Quarterly restore test of backup jobs.
Outcomes
- Critical alerts triaged before opening each business day.
- Patch compliance above agreed threshold within two months.
- Leaver process audited with zero orphaned accounts in sample review.
