Last updated: June 2026
This policy applies to personal information collected through our website, email, phone and in the course of delivering IT services. We handle information in line with the Australian Privacy Act 1988 and applicable Australian Privacy Principles where they apply to our activities.
Who we are
The entity responsible for your personal information is BEXTON IT SERVICES PTY LTD (trading as Bexton IT), Level 8, 99 Queen Street, Melbourne, VIC 3000. Enquiries: support@bextonitservices.com.
Information we collect
We may collect:
- Contact details (name, email, phone, company name, role)
- Content of enquiries submitted via our contact form or email
- Technical and account information needed to deliver managed IT, cloud, security or development services
- Billing and contract records where you become a client
- Website usage data through standard server logs (not used for advertising profiles)
We collect only what is reasonably necessary for the purpose described at the time of collection.
How we use information
We use personal information to:
- Respond to enquiries and provide quotes or proposals
- Deliver, administer and improve IT services you have engaged us for
- Communicate about incidents, projects, maintenance and account matters
- Meet legal, regulatory and insurance obligations
- Maintain internal records and service quality
We do not sell personal information. We do not use your data for unrelated direct marketing without consent.
Disclosure to third parties
We may share information with:
- Cloud and software providers (for example Microsoft 365) where required to deliver your services
- Subcontractors or specialists assisting a project, under confidentiality obligations
- Professional advisers (legal, accounting) when necessary
- Authorities if required by law or to protect rights and safety
Where information is stored or processed outside Australia, we take reasonable steps to ensure appropriate safeguards consistent with this policy.
Storage and security
We hold information in secure systems with access limited to staff who need it for their role. We use reasonable technical and organisational measures to protect against misuse, loss and unauthorised access. No internet transmission is completely secure; please avoid sending passwords or highly sensitive credentials via unsecured email.
Retention
We retain information for as long as needed to fulfil the purposes above, meet legal requirements and resolve disputes. When no longer required, we delete or de-identify it where practicable.
Your rights
You may request access to or correction of personal information we hold about you. If you believe we have breached the Australian Privacy Principles, contact us first so we can try to resolve the matter. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Cookies and website analytics
This corporate website is primarily informational. If analytics or cookies are enabled in future, we will update this policy to describe them. You can control cookies through your browser settings.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top will change when we do. Material changes will be reflected on this page.
Contact
For privacy questions or requests: support@bextonitservices.com
BEXTON IT SERVICES PTY LTD, Level 8, 99 Queen Street, Melbourne, VIC 3000
Phone: 03 8375 7712