Challenge
Board required MFA and privileged access improvements before annual audit.
Approach
- Enrolled users in phases with help desk support stations.
- Reviewed admin roles and implemented privileged access workstations.
- Ran phishing simulation and targeted training for repeat clickers.
- Updated incident response contact tree.
Outcomes
- 100% MFA coverage for workforce and administrators.
- Global admin accounts reduced and monitored.
- Audit findings on identity closed with evidence pack.
