Challenge
Leadership needed a prioritised plan after rapid store expansion outpaced IT governance.
Approach
- Interviewed store managers, finance and operations leads.
- Assessed POS, inventory, networking and current MSP relationship.
- Modelled three scenarios with cost ranges and dependencies.
- Presented roadmap to board with quarterly review cadence.
Outcomes
- Board approved phased Wi-Fi and POS refresh programme.
- Vendor RFP criteria documented for telephony replacement.
- Quarterly steering meetings scheduled with Bexton IT facilitation.
